The Patient Rights Unit serves to protect the rights of all patients receiving healthcare services at our hospital, ensure patient satisfaction, and generate solutions for potential issues. This unit provides guidance to patients and their relatives so they can benefit from healthcare services in the best possible manner, evaluating and resolving suggestions, requests, and complaints regarding healthcare services.
Duties of the Patient Rights Unit
✅ Providing Information on Patient Rights
Ensures that our patients are informed about their rights while receiving healthcare services. Within the scope of patient rights regulations, guidance is provided on matters such as receiving information about diagnosis and treatment processes, privacy, receiving safe healthcare services, and the right to choose healthcare personnel.
✅ Evaluation of Applications and Complaints
Records and initiates the evaluation process for requests, suggestions, and complaints regarding our healthcare services. By conducting the necessary reviews, it generates solutions in coordination with relevant units to ensure patient satisfaction.
✅ Strengthening Communication Between Patients and Healthcare Workers
Supports the creation of a conciliatory environment for both parties in order to resolve communication issues that may arise between patients and healthcare personnel, thereby enhancing patient satisfaction.
✅ Protection of Privacy and Confidentiality Rights
Patients' personal information and medical records are protected in accordance with confidentiality principles. It ensures that patient information is stored securely and is accessible only by authorized personnel.
✅ Satisfaction Surveys and Reporting
Patient satisfaction surveys are conducted to improve the quality of services offered at our hospital, and improvement efforts are carried out based on the data obtained. Reports regarding patient rights applications are prepared and shared with management.
✅ Support for Disabled, Elderly, and Special Care Patients
Guidance and support services are offered specifically for disabled, elderly, and special care patients to ensure they receive service comfortably in the hospital.
Our Patient Rights Unit works dedicatedly to protect our patients' rights and offer them the best healthcare service possible. Our goal is to maximize patient satisfaction and provide safe, fair, and high-quality healthcare services to our patients.
Department Personnel List
👤 NİHAN ÇAĞLA YILMAZER
🏷️ Nurse
📧 nihancagla.yilmazer@bozok.edu.tr
📞 52--